| Rating: | ★ |
| Category: | Other |
To give you a lil background, my 6 year old refrigerator died on Monday. I called Sears and of course the next available appointment was for Wednesday. I accepted...what else could do?!
I cleaned the fridge salvaged what I could and went about business as usual. The service man comes & right away he knew what the problem was....Kenmore manufacture defect. I don't speak repair but it goes something like, "The coil wasn't insulated, yada yada and exposure caused a whole, yada yada and all the freon has leaked out, yada yada.
Ok....the serviceman has to fucking order the parts I need (is there no Kenmore store in town?) and UPS will deliver. He tells me I should have the parts by Friday (did I say my shit conked out on Monday? Ok I did!) and he'd see me Saturday morning between 8-12. OK
The parts came yesterday, or so I thought. I called to tell them I had to parts and a tech pronto would be appreciated. Apparently I was missing a box - the compressor. Again I wait.....
Did I mention in an effort to salvage my groceries I started cooking up stuff only realize my damn oven had died as well?! Ok..... (That was not a Sears deal and has been repaired.)
I haven't worked a full day this week due to this mayhem. I come home early to meet the range repair guy & UPS shows up with my missing box.
I call Sears AGAIN to tell them I have all the pieces and I need service ASAP. They tell me I'm on the schedule for Tuesday! Back the hell up! Dude told me he's see me Saturday. Where is this Tuesday shit coming from?!?! They tell me he scheduled me for Tuesday. HELL TO THE NO!!! 7 days without a refrigerator IS UNACCEPTABLE!! They proceed to tell me the service guys don't even work on Saturday so they're unsure why he even said that. Whatthefuckever! If I accept that, why not Monday?! The chic tells me it's a 2 man 2.5 hour job and apparently the techs aren't working on Monday?! WTF?! Monday ain't no fucking holiday! I {tried to} politely tell this chic I needed a serviceman at my home by 12:00 pm on Monday or else. She said she'd try. Hmph!
I'm in the processing of writing a scathing letter to a whole lotta folks over at Sears because this is ridamndiculous!
I swear I miss apartment living! My grandparents had the same applicances all my damn life and didn't have this much damn trouble. The manufacturers, retailers and repair people are in CAHOOTS!
It's damn near 90 degrees and I have no fridge. I'm really frustrated right now & this might not make sense, so I come back for edits later.
BARTENDER!!!
Im not sure which star to give for something like this.. but that is some bullshittery... I would almost demand them to come out today... and or get the fool on the phone that lied and said he'd be back out on saturday when he KNEW the soonest would be tuesday...
ReplyDeleteAnd who were you calling janky? it aint me Sis...
AND no oven?
ReplyDeletewatchu gon do????????you know we likes to eat.
im thinkin you need to get the manager of the manager dag na bit.
Yeap, I have had similar experiences with Sears.. Getting upset with them does no good, they are trained to handle upset customers and have fun doing it. My advise is to deal with it and next time, ttake your money else where.
ReplyDeleteTrust & believe they will get no more business from me! ....and you know I'm putting the word on the streets!
ReplyDeleteThat is the best way to address this situation, money is the life blood of the business and if you are able to cause them to make a few dollars less, you have accomplished a great deal.
ReplyDeleteI could have told you Sears sucks. I worked at the teleservices center for Sears back in college and I can't tell you how often we got cussed out for some shit not working and some bastard not working on it when they said they would lol
ReplyDeleteHere is a little some that may make you laugh and forget about this issue. LOL
ReplyDeleteCustomerService.mp3 - Customer Service Rep.
I actually have a seperate home protection plan now that covers all my appliances, so I will not be renewing my Sears protection plan.
ReplyDeleteOh boy... Rev.. you gone get me in a world of trouble... I turned that on and it was at a decent volume.. My boss walks in and he's looking at me like wtf? Im glad he's got a sense of humor... Im learn, to stop playing this stuff at work... lol
ReplyDeleteI've never owned anything Kenmore and aint bout to start.... My folks had other stuff.... we lost a fridge in there somewhere but I think they had the same stove for close to 40 years. They just dont make things like they used to.
ReplyDeleteNow you know when it comes to things like this, how irresponsible I am. LMFBAO
ReplyDeleteI'll let you slide this time...
ReplyDeleteWowwwwwwww, LMAOOOOOOOOOOOOOOOOOOOOO he really called her a jive hussie/turkey!?!??!?!?!!?
ReplyDeleteBWAAAAAAAAHAHAHAHAHAHHAHA
*thinking mentally when I need to stay in STL again* and Mo...like you cook anyway...
Are you saying she fibbing... and or that she dont cook at all...
ReplyDeleteUhhhhhhhhhhh *lookin both ways* Nuffin....
ReplyDeleteI'm sorry to hear about your fridge AND oven. That's some BULL in regards to their SERVICE though!
ReplyDeleteif it was a manufactures issue then then they should have just replaced the whole thing for u.... smdh
ReplyDeleteForget Sears AND Kenmore ... no reason a fridge should go out after 6 years.And seems like some kind of consumer alert should of been sent out. Sorry you are going through so much.
ReplyDeleteCOVERING MY EARS AND EYES.. I REFUSE TO HEAR ANY BAD HOME OWNER STORIES TODAY...
ReplyDeletebut i will NOT be going to Sears. :)
wow, sorry to hear about your troubles. Stories like this are one reason i'm not looking into owning my own place anytime soon!
ReplyDeleteThe Maytag People will get my $ the next time....since all he does is crossword puzzles all day! LOL
ReplyDeleteWhat about JuneBug and nem down the street...
ReplyDeleteNaw boo boo, I can't do the shadetrees.
ReplyDeletewoooooooo saaahhhhhh
ReplyDeleteOne star for the hassle you are going through. My family has Sears as well but not Kenmore brands. Our flat top electric range give us so many problems and they never have the part in that van that looks like it has everything. Hope you get this fixed soon.
ReplyDeleteThey were gonna give you a good deal to... $50 to fix the fridge... $10 to fix the already repaired stove... $5 to cut your grass... and they wouldn't charge you nothing for hauling out some of those things you been trying to get rid of for sometime now...
ReplyDeleteSee you coulda got everything fixed and some pesky electronics hauled away... for the low low price of $65...
holla atcha boy Junebug...
lol
UPDATE: I just called to be sure they have me on the schedule for tomorrow and they do. We shall see.
ReplyDeleteSounds good. I hope all goes well.
ReplyDeleteGood luck Mo
ReplyDeleteIt's already day 6 with no refrigeration & that whole Tuesday thing was a bunch of bullshit. I told them Monday is not a damn holiday and if Jethro & 'nem were off that day, they better find me somebody who was on the clock!
ReplyDeleteOh I did stimulate the economy & bought a mini fridge from Sams on Friday. I had planned on getting one anyway for my soon to be "basement lounge"...just not that day.
ReplyDeletelmaoooo you are sooooo silly... But I hear ya...
ReplyDeleteLook at the positive side of the issue, now you know what to do in case of an emergency.
ReplyDeleteDay 7 - I took the afternoon off since I was supposed to get service today. They have "Shirlene" call to tell me that one of the service guys had an emergency. *blank stare* She proceeds to tell me that she would do what she could to see if she could find another team while trying to explain their process to me. This was aout 12:30 pm. I'm not even trying to hear this bullshit because those son of bitches had no intentions of trying to find a service team for me today.
ReplyDeleteShe finally calls back at 4:45 with the same shit. Girl bye. Don't let these white folks put you up to calling the irate black folks back thinking we'll be easier on you.
When AND if these fuckers show up tomorrow (yet another 1/2 I'm missing from behind this shit) they better fix my shit & get the hell outta my house! I'm usually nice to the service people by offering cool drinks, etc. Not tomorrow!
Oh did I mention, the last time I called, the wench didn't even ask for my name. Apparently I've been red flagged in the system via caller ID!
Sear will NEVER get another thin dime from me!
This pretty much sums up this ordeal: http://msmo72.multiply.com/video/item/39/You_Cant_Win_-_MJJ
Sorry you having so much trouble with this Mo... Im gonna pray tonight that they fix you up tomorrow... this is borderline crazy now... no compensation for lost food or anything... no nothing to make you feel better... typical customer service...
ReplyDeleteI do get $200 max for food loss, but I have to create and itemize the list including costs. It's typed & ready to go. The kicker is the damn service person has to call it in from my home phone. They don't even require proof so this is yet another dumbass procedure to frustrate consumers even more.
ReplyDeleteOnce I get my check, they can kiss my entire ass!
Not part of it... but ALL of it...lol
ReplyDeleteI hear ya...
aww Mo, that's CRAZY! Write a letter to the BBB. I've done it before. May not solve the problem but at least it goes on file and you get to tell somebody.
ReplyDeleteI know it is very hard to do, but just let you go. Stress is the number one cause of hypertension and in Black folks, that can lead to Stokes and Heart Attacks. Please, it is not worth the stress. It is much cheaper to set the damn thing out to the cure and go buy yourself a new one. F... Sears and their junk.
ReplyDeleteIt's FIXED!!!! It's been so damn long, everytime the ice drops, it scares me....just like it did 6 years ago!
ReplyDeleteCongratulation...
ReplyDelete